STCMe offers a 14-day money-back guarantee on The Pre-Flight Ritual. If the guide isn’t right for you, you can request a full refund within 14 days of your order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email address you paid with, or email us at support@stcme.com with your order reference and we’ll take it from there.
What happens next
Once a refund is approved, the funds are returned to your original payment method — timing depends on your bank or card issuer. Because The Pre-Flight Ritual is a digital product, access to the Audio-Visual Guide and the Passport to Yourself PDF ends when a full refund is issued, and any downloaded copies should be deleted.
Questions and disputes
If something went wrong with your purchase — a payment you don’t recognise, an access link that won’t open, or a charge you’d like explained — please contact support@stcme.com first. We’d much rather fix it than have you sit with it. Paddle also handles billing enquiries directly and can be reached through paddle.net.